23bt FAQ – Get Your Questions Answered

Access to 23bt is exclusively for users aged 18 and over. Anyone under 18 cannot create an account, make deposits, or place bets. The CPF and date of birth entered during registration are verified, and any account identified as belonging to a minor is blocked immediately.

KYC (Know Your Customer) is the mandatory identity verification process required before your first withdrawal. You submit a photo ID (RG, CNH, or passport) and a recent proof of address (issued within the last 90 days). At 23bt, approval takes up to 2 business days — in most cases, just a few hours. Depositing and placing bets work normally while verification is in progress; only withdrawals are held until approval. We recommend submitting your documents right after registration so there's no wait when you're ready to withdraw.

Log in to your account at 23bt, go to "Settings" and then "Personal Details". Some fields, such as email and phone number, can be updated directly after confirming with a code. Changes to your name, CPF, or date of birth must be requested through support, as they require identity re-verification. Contact us via live chat or at contato@23bt.best with your updated documents.

To close your account, contact the support team at 23bt at contato@23bt.best with the subject line "Account Closure". Before the account is closed, any available real balance will be returned via Pix to your registered key. Ongoing bets are settled as normal. Closure is processed within up to 5 business days of the request. Once closed, the account cannot be reactivated — a new registration would be required after the review period.

Log in to your account at 23bt, click "Deposit" and select Pix. Enter the amount (minimum R$ 20.00), copy the Pix key or scan the generated QR Code, and confirm the payment in your banking app — Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, or any other. The credit in your 23bt is instant, available 24 hours a day, 7 days a week, including holidays.

The minimum deposit at 23bt is R$ 20.00, regardless of the method chosen — Pix, boleto bancário, credit card, debit card, PicPay, Mercado Pago, or TED. There are no deposit fees. The maximum amount per deposit may vary depending on the method and account profile — contact support if you need information about higher limits.

The 23bt accepts all major Brazilian payment methods: Pix (instant, recommended), boleto bancário (up to 1 business day), credit card, debit card, PicPay, Mercado Pago, and TED bank transfer (Nubank, Itaú, Bradesco, Banco do Brasil, and others). All methods are processed in BRL (R$) — no currency conversion. The card or account used for deposits must be registered in your name and CPF.

Pix deposits are credited within seconds. If your balance hasn't appeared within 5 minutes, check that your payment receipt was successfully generated in your banking app. If you have the receipt, contact 23bt via live chat and send the proof of payment — our team will locate and credit the amount manually, usually within 30 minutes. For bank slips or TED transfers, processing may take longer — up to 1 business day.

Log in to 23bt, go to "Withdraw" in your account menu, select Pix, enter your destination Pix key (CPF, email, phone number, or random key) and the desired amount. Confirm the transaction. Pix is processed in under 3 minutes after internal approval. Withdrawals are only released once your identity verification (KYC) has been approved — submit your documents right after registration to avoid any wait.

Pix withdrawals are processed in under 3 minutes once internally approved, which takes up to 24 hours. In practice, most withdrawals are approved and sent within 1 hour. Larger amounts or accounts with a recent identity verification may go through additional security review, which can extend the timeline to up to 2 business days. If your withdrawal has been pending for more than 48 hours without resolution, contact support.

The minimum withdrawal amount at 23bt is R$ 20.00 via Pix. There are no withdrawal fees. Your available withdrawal balance consists only of real money — bonus balance that is not yet withdrawable until the rollover is met is kept separate and clearly labeled in your account dashboard, so there's no confusion.

The most common reasons for a withdrawal being declined at 23bt include: pending identity verification (KYC) or rejected documents; incomplete bonus rollover (the amount is still in bonus balance, not real money); a Pix key that doesn't match the CPF on file; or insufficient real balance. Go to the "Withdrawals" tab in your account history to see the specific reason, or contact support via live chat.

After registering and confirming your email at 23bt, make your first deposit — a 100% match bonus up to R$ 500.00 is automatically credited as bonus balance. To convert that balance into real money and withdraw, you need to meet the rollover requirement: wager the bonus amount 30 times on sports bets with minimum odds of 1.60. You have 30 calendar days from bonus activation to complete the rollover.

Rollover is the wagering requirement you need to meet before you can withdraw the bonus amount. At 23bt, the welcome bonus rollover is 30x the bonus amount received — meaning if you received R$ 100.00 in bonus funds, you need to wager R$ 3,000.00 on bets with odds of at least 1.60. Progress is tracked in real time in your account dashboard under the "Bonuses" section. Cancelled, voided, or drawn bets do not count toward the rollover.

During the registration process at 23bt, there is an optional field called "Promo Code" in the third step of the registration form. Enter the referral or promotional code you received before completing your registration — once finished, codes can no longer be applied retroactively. If you don't have a code, leave the field blank and you'll automatically receive the standard welcome bonus of 100% up to R$ 500.00.

Yes. In addition to the welcome bonus, 23bt offers weekly reload promotions via Pix, free bets on Brasileirão Série A and Libertadores matches, slots cashback, free spins for active users, and special offers during major events — such as Copa do Brasil finals, UFC events, and Brazilian national team matches. All promotions available for your profile appear automatically in the "Promotions" section of your account after login, with no promo code needed.

The 23bt covers the sports that matter most to Brazilian bettors: football (Brasileirão Série A, Copa do Brasil, Libertadores, Brazilian national team, and international leagues), MMA and UFC, volleyball, basketball (NBB and NBA), tennis, e-sports, and more. Both pre-match and live betting markets are available, with odds updated in real time. Brazilian football coverage is especially comprehensive, with dozens of markets per Série A match.

In live betting at 23bt, you bet on events that are already underway. Odds update automatically as the game progresses — a goal, a card, a dangerous foul, everything affects the odds in real time. You can bet on the outcome, the next goal, the final score, corners, cards, and many other markets. Cash out (early bet settlement) is also available for most live bets.

Cash out is the feature that lets you settle a bet before the final result, securing part of the value — whether to lock in a partial profit or limit a loss. At 23bt, cash out is available on live bets and select pre-match bets. When available, it appears directly in the "My Bets" tab while the event is in progress. The cash out value offered varies depending on how the game is unfolding and the current odds.

To place a parlay bet at 23bt, add two or more selections to your bet slip — from different games. The system automatically calculates the combined odds, which is the product of all individual odds. The more selections you add, the higher the potential return — and the risk. For a parlay to win, every selection must be correct. You cannot include two selections from the same event in the same parlay.

The live casino at 23bt streams real tables in real time with professional dealers. You play blackjack, roulette, baccarat, and other games while interacting with the dealer via chat. Tables run 24 hours a day. To access, log in to 23bt, go to "Live Casino" and choose your preferred table and game. Any device works — mobile or desktop, no app download required.

The 23bt offers hundreds of slots from internationally recognized providers. Each slot has its own RTP (Return to Player), which indicates the average percentage returned to players over the long run — typically between 94% and 97%. All slots run on a certified random number generator (RNG), ensuring fair and unbiased results. To play, simply choose a slot, set your bet amount, and spin. Free spins are a common built-in feature across many slots.

Crash games are games where a multiplier climbs progressively from 1x and crashes at a random moment. You place a bet and decide when to cash out before the crash — the longer you wait, the higher the potential multiplier, but the greater the risk of losing everything. At 23bt, crash games are found in the casino section. They are fast-paced, dynamic games that are very popular with Brazilian players. Play responsibly and set your limits before you start.

On the login screen at 23bt, click "Forgot your password?". Enter your registered email and wait for the reset link — it arrives within 5 minutes. Check your spam folder if you don't see it in your inbox. The link expires in 30 minutes. If you no longer have access to your registered email, contact support via live chat with your full name and CPF to verify your account.

Log in to 23bt, go to "Settings" and then "Security". Enable the "Two-Factor Authentication" option and follow the steps to link it to your phone via SMS. With 2FA active, every new login requires a code sent to your phone, which virtually eliminates the risk of unauthorized access — even if someone gets hold of your password. Setup takes less than 2 minutes and is highly recommended.

Change your password immediately through the account settings at 23bt. Then go to "Security" and remotely end all active sessions. Contact support via live chat or at contato@23bt.best with the subject line "Suspicious Access" — our team will review the access history, reverse any unauthorized transactions where improper access is confirmed, and add extra protections to your account. Act fast — the sooner you report it, the easier it is to resolve.

No. The 23bt will never ask for your password, 2FA code, card number, or banking details via chat, email, SMS, or phone. If you receive any message requesting this information and claiming to be from 23bt, it is a scam attempt — do not reply, do not click any links, and report it to contato@23bt.best. Always access the platform through the official address: 23bt.best, typed directly into your browser.

Log in to your account at 23bt, go to "Settings" and then the "Responsible Gambling" tab. Select "Deposit Limit", choose the period (daily, weekly, or monthly), and enter your desired maximum. Activation is immediate and free. Decreases take effect right away; requests to increase a limit are subject to a 7-day waiting period to protect you from impulsive decisions.

Under "Settings" → "Responsible Gambling", select "Temporary Break" and choose the duration: 24 hours, 7 days, or 30 days. The break takes effect immediately — no approval needed, no need to contact support. During the break, login, deposits, and betting are all disabled. Your balance is preserved and becomes available once the period ends. It's the ideal tool for anyone who needs a break without closing their account.

Self-exclusion blocks access to your account at 23bt for a minimum of 6 months, with no early cancellation. To request it, contact us via live chat or at contato@23bt.best with the subject line "Self-Exclusion". Before activation, any available real balance is returned via Pix. The process is initiated within 24 hours of your request. After the minimum period, reactivation is possible upon review. If you feel that betting is affecting your life, this tool is here for exactly that reason.

No. All responsible gambling tools at 23bt — deposit limit, loss limit, session limit, activity alerts, temporary pause, and self-exclusion — are 100% free and available to all registered users. There are no fees, charges, or conditions to use them. To learn more about each tool, visit our Responsible Gambling.