At 23bt, betting is entertainment — and entertainment needs boundaries. That's why we offer real control tools, human support in Portuguese 24 hours a day, and clear information for those who need it. Playing well starts with playing responsibly.
A 23bt believes that the enjoyment of following a Brasileirão Série A match with a live bet, spinning the slots during a work break, or sitting down at a live blackjack table on a Saturday night is something entirely legitimate and worthwhile. The problem is never betting itself — the problem is betting beyond what makes sense for your life.
Responsible gambling, for the 23bt, this isn't just footer text. It's a concrete set of tools that any user can activate directly in their own account — no support calls, no red tape, no judgment. It's also a commitment to never use manipulation tactics to push betting beyond what the user has chosen to do on their own terms.
If at any point you feel that betting is taking up more space in your routine than it should, the 23bt has the right tools and support. This page exists so you can learn about all of them before you need them — and know exactly where to find them if that moment comes.
Available to all users — free of charge, no red tape, and with immediate activation.
Set a daily, weekly, or monthly deposit cap directly in your account settings at 23bt. Once you reach the limit you've set, the system automatically blocks new deposits until the next period — no action needed on your end. You set it, the platform respects it.
In addition to the deposit limit, you can set a maximum loss limit per period. Once the amount lost within the defined interval reaches the ceiling, new bets are automatically blocked until the cycle resets. This applies to Sports Betting, slots, Live Blackjack, and all other games on the platform.
Set the maximum playing time per session. When the configured time runs out, the 23bt displays a warning and ends the session automatically. You can set sessions of 30 minutes, 1 hour, 2 hours or a custom value — ideal for anyone who wants to enjoy the games without losing track of time.
Need to take a break? Suspend your account at 23bt for 24 hours, 7 days or 30 days with a single click in the settings area. The pause takes effect immediately — no approval needed and no support contact required. During the pause, login, deposits and betting are blocked. Your balance is preserved.
For more serious situations, 23bt offers permanent self-exclusion from the platform. The process is initiated via live chat or email, takes effect within 24 hours, and blocks access for a minimum period of 6 months — extendable upon request. Any available real balance is withdrawn via Pix before the exclusion is activated.
A 23bt sends automatic alerts when you reach certain activity milestones: total session time in the week, betting volume in the month, or a losing streak above an unusual pattern. Alerts are delivered via in-app notification and email — you choose which ones to receive in settings.
Simple, fast, and no need to contact anyone.
Log in to your account at 23bt via the website or the mobile app. Any device works — Android, iPhone or computer.
Click the profile icon in the top right corner and go to "Account Settings". All responsible gambling tools are grouped under the "Responsible Gambling" tab.
Select the type of limit or tool you want to activate: deposit, loss, session, break, or alerts. Each option includes a clear explanation of what it does before you confirm.
Confirm the amount or period you've chosen. Activation is immediate — there is no grace period. The limit takes effect the moment you save the setting.
Important note about reducing limits: More restrictive limits take effect immediately. Requests to increase limits or remove a pause go through a cooling-off period of 7 days before they take effect — this is in place to protect you from impulsive decisions.
One thing that 23bt needs to be completely clear about this: Sports Betting and casino games are a form of entertainment. They are not a reliable source of income, and they don't replace work, investment, or financial planning. The house always has a mathematical edge in the long run — that's not an opinion, it's the nature of the business.
This doesn't mean you can't win — of course you can. But it does mean you should only bet money you can afford to lose without it affecting your rent, food, health insurance, or any other essential need. That's the most important principle of responsible gambling at 23bt.
The casual Brazilian bettor who puts R$ 50.00 on a Brasileirão parlay to make the afternoon more exciting is doing it the right way. The problem starts when betting stops being fun and becomes a desperate attempt to recover losses — the so-called "chasing" behavior, which is one of the most dangerous patterns in compulsive gambling.
A 23bt monitors atypical behavior on the platform — not to surveil anyone, but to identify patterns that may indicate a user is struggling. When that happens, we may reach out with information about the available tools.
Anyone can develop a problem with gambling. It's not a matter of willpower or character — it's a health issue. Knowing the warning signs is the first step toward seeking help before the situation gets worse.
Betting more than you planned; chasing losses with new bets; lying to people close to you about how much you've bet; using money set aside for bills to gamble; feeling anxious or irritable when you can't access the platform.
Betting consuming a growing share of your income; falling behind on bills, rent, or credit card payments because of betting; borrowing money to gamble; selling belongings to fund bets on 23bt or on other platforms.
Frequent arguments with family members or a partner over betting; withdrawing socially to gamble; failing to meet personal or professional commitments in order to keep betting; a persistent feeling of shame related to gambling.
If you identified with two or more of these signs, consider activating the control tools at 23bt and talk to someone you trust. Gambling problems are treatable — seeking help is the most important step.
This is not a clinical assessment — it's a simple self-reflection tool. Check the statements that apply to your situation over the past 4 weeks.
Common questions about the tools and policies of 23bt.
A 23bt makes concrete commitments to its users on responsible gambling. These aren't generic promises — they're practices built into the platform's daily operations.
A 23bt also supports and respects the regulation of the betting industry in Brazil, including the guidelines of the Ministry of Finance and other relevant authorities aimed at consumer protection and the promotion of responsible gambling in the national market.
Access to 23bt is strictly prohibited for users under 18. This isn't just a rule — it's a non-negotiable ethical commitment. We take active measures to ensure it is upheld in practice.
At registration, your CPF and date of birth are verified against official databases. During the KYC process, submitted documents are reviewed by trained professionals and specialized systems. Any inconsistency suggesting the user may be under 18 results in an immediate account block.
If you have children, we recommend enabling the parental controls available on mobile and computer operating systems to block access to betting sites. Many Android and iOS devices have native content control settings that can be configured by age group.
If you suspect a minor is using the platform — whether it's your account or one created by them — contact us immediately by email contato@23bt.best with the subject line "Minor Protection". We act within 2 hours to proactively block the account in question.
A 23bt also does not display any marketing communications on channels or platforms predominantly used by users under 18. All marketing materials on the platform are directed exclusively to adults.
If you or someone close to you needs help beyond the platform's tools, the support team at 23bt is here — no judgment, always in Portuguese.
Our support team is available 24 hours a day, every day, via the platform's live chat. Whether you want to activate a control tool, get answers to your questions, or simply talk about your betting, we're here to help — in Portuguese, and with patience.
For self-exclusion requests, account closure or more complex responsible gambling matters, please email contato@23bt.best with the subject line "Responsible Gambling". We respond within 24 hours with guidance tailored to your situation.
Most responsible gambling tools can be activated directly by the user in the account settings — no need to contact support. Go to the "Responsible Gambling" tab within settings to manage all your limits on your own.
A 23bt offers adult entertainment. Sports Betting, slots, and Live Casino are forms of gambling — outcomes are never guaranteed and the house has a mathematical edge in the long run. Only play with money you can afford to lose without compromising your basic needs.
Also read our Terms & Conditions and our Privacy Policy. If you have any questions, contact support via live chat or at contato@23bt.best.