At 23bt, our users' privacy is not an afterthought — it is a genuine priority. This page explains clearly and directly what data we collect, why we collect it, how it is protected, and what your rights are as a data subject. No unnecessary legal jargon, no runaround.
Six pillars that underpin the privacy policy of 23bt on a day-to-day basis.
All communication between your device and 23bt's servers is encrypted with 256-bit SSL — the same standard used by major Brazilian banks such as Itaú, Bradesco, and Nubank. Your registration details, betting history, and financial transactions are fully secured in transit.
23bt processes all personal data in strict compliance with Brazil's General Data Protection Law (Lei nº 13.709/2018). Every processing activity has a defined legal basis — whether contract performance, legal obligation, or legitimate interest — and is documented internally.
Your personal data is never sold, rented, or shared with third parties for commercial purposes. Data is shared exclusively with service providers essential to the platform's operation — such as Pix and Mercado Pago payment processors — or when required by law.
23bt upholds all rights guaranteed under the LGPD: access, correction, deletion, portability, and withdrawal of consent. Any request is handled within 15 business days by our Portuguese-speaking support team — no red tape, no cost to you.
Deposits and withdrawals via Pix, boleto bancário, credit card, PicPay, and Mercado Pago are processed with additional authentication layers and real-time anti-fraud monitoring. Your card details are never stored in plain text on our systems.
If any security incident occurs that may affect your personal data, 23bt will notify the affected users and the Autoridade Nacional de Proteção de Dados (ANPD) within the deadlines established by the LGPD — with full transparency, no exceptions.
This Privacy Policy describes how 23bt collects, uses, stores, protects, and shares the personal information of users of the platform available at 23bt.best. By creating an account or using any service provided by 23bt, you confirm that you have read and agree to this Policy. Please read it carefully — we wrote it in plain language so you know exactly what is happening with your data.
The 23bt is the controller of the personal data processed under this Policy. We operate the Sports Betting and online casino platform available at 23bt.best, with an exclusive focus on the Brazilian market. All data processing activities described here are our responsibility.
For any questions related to privacy and data protection, you can contact us directly at contato@23bt.best or via the live chat available on the platform 24 hours a day. Our Data Protection Officer (DPO) is the official point of contact for LGPD-related matters and can be reached at the same email address — please include "DPO – Data Protection" in the subject line.
The 23bt collects only the data necessary to provide its services safely and efficiently. We do not request information beyond what we actually need. The data collected falls into the following categories:
| Category | Data Collected | Collection Moment |
|---|---|---|
| Identification | Full name, CPF, date of birth, gender, nationality | Registration and KYC verification |
| Contact | Email address, mobile number, residential address | Registration and profile updates |
| Documents | National ID, driver's license, or passport (front and back), proof of address | Identity verification (KYC) |
| Financial | Pix key, bank details for withdrawals (branch, account, bank), transaction history | Deposits & withdrawals |
| Behavioral | Betting history, games accessed, gameplay sessions, product preferences | Continued use of the platform |
| Technical | IP address, device type, operating system, browser, session cookies | Website and app access |
| Communications | Chat and email support history, call recordings (where applicable) | Contact support |
We do not collect sensitive data such as racial origin, religious beliefs, or genetic or biometric information outside the standard document verification process. KYC is carried out by certified service providers, and documents are discarded from third-party systems after verification.
The 23bt processes your personal data on the following legal bases established by the LGPD (art. 7 and art. 11):
The data collected by 23bt are used exclusively for the purposes listed below. We do not use your data for any purpose other than those disclosed at the time of collection:
The 23bt does not sell, rent, or transfer your personal data to third parties for commercial purposes. Data sharing occurs only in the situations below, always with the goal of keeping the platform running or fulfilling legal obligations:
All third parties with access to personal data belonging to users of 23bt are contractually required to handle that information with the same level of security and confidentiality demanded by our policy and the LGPD.
Data protection is taken seriously at every level of 23bt. The technical and organizational measures we have put in place include:
Despite all these measures, no digital system is 100% invulnerable. If you suspect any unauthorized access to your account at 23bt, change your password immediately and contact support via live chat.
The 23bt retains your personal data for as long as necessary to fulfill the purposes described in this Policy, or for a period required by law. The general criteria are:
Upon voluntary account closure, data whose legal retention period has already expired will be deleted or anonymized within 30 days after the request. Data subject to an active legal retention period will remain stored for as long as required and will be automatically deleted once that period expires.
The 23bt uses cookies and similar technologies to ensure the platform works correctly, analyze site usage, and personalize your experience. On your first visit, you will be prompted to review your cookie preferences.
| Cookie Type | Purpose | Can You Disable It? |
|---|---|---|
| Maintaining authenticated sessions, CSRF security, and proper functioning of the betting checkout. Without these cookies, the platform will not work correctly. | No — they are required for basic functionality. | |
| Aggregated and anonymized usage data is collected to understand how users navigate the platform and identify areas for improvement. This data does not identify you individually. | Yes — via the cookie preferences panel. | |
| Storage of settings such as language, preferred layout, favorite sports (e.g., football, volleyball, MMA), and visited casino table history. | Yes — via the cookie preferences panel. | |
| Personalizing communications and promotions based on your usage profile. Used only with your explicit consent. | Yes — through the cookie preferences panel or by contacting support. |
You can manage your cookie preferences at any time in your browser settings or through the preferences panel available in the platform footer. Disabling essential cookies may affect the normal functioning of the 23bt, including access to your account and the processing of bets.
The LGPD grants you, as a data subject, a robust set of rights over your personal information. The 23bt respects and facilitates the exercise of all of them:
To exercise any of these rights, send an email to contato@23bt.best with the subject line "LGPD Rights – [your name]" and describe your request. We will respond within 15 business days, as set out under the LGPD. Identity verification may be required before your request is fulfilled.
If you feel your request was not properly addressed, you may file a complaint directly with the National Data Protection Authority (ANPD), the authority responsible for enforcing the LGPD in Brazil.
The platform of 23bt is intended exclusively for users aged 18 and over. We do not knowingly collect personal data from minors. Registration requires a CPF and date of birth, and access is automatically blocked for users who declare they are under 18.
During the identity verification (KYC) process, we check the date of birth shown on the submitted documents. If an account is found to have been created by a minor, it is blocked immediately, the balance is held pending investigation, and the data is handled in accordance with data protection legislation applicable to this vulnerable group.
If you are the guardian of a minor and believe they may have created an account on 23bt, contact us by email contato@23bt.best immediately. We will act swiftly to resolve the situation.
Some of the technical service providers used by 23bt — such as cloud infrastructure providers and cybersecurity systems — may be located outside Brazil. When this is the case, data transfers are carried out only to countries or organizations that offer a level of protection equivalent to the LGPD, or under specific contractual clauses that ensure your data is protected in accordance with Brazilian law.
Under no circumstances are financial data — such as Pix keys, bank details, or card information — transferred to countries without adequate data protection. This information is processed exclusively by authorized payment processors in Brazil or by platforms operating under equivalent regulation.
The 23bt may update this Privacy Policy periodically to reflect changes in our services, applicable law, or our security practices. Whenever a significant change is made, you will be notified via your registered email with a minimum advance notice of 7 calendar days before the new version takes effect.
The date of the last update is always shown at the top of this page. We recommend reviewing this Policy regularly to stay informed about how we protect your data. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated Policy.
Previous versions of this Policy are archived and can be requested through support if you need to review them for any specific purpose.
The 23bt has appointed a Data Protection Officer (DPO) as required by the LGPD. The DPO is the official point of contact for questions about personal data processing, the exercise of data subject rights, and communication with the Autoridade Nacional de Proteção de Dados (ANPD).
To get in touch with the DPO or the privacy channel at 23bt:
We are committed to responding to all requests in a clear, straightforward manner and in Brazilian Portuguese. Please do not use third-party channels or intermediaries for privacy requests — always use the official channels of 23bt listed above to ensure the security and traceability of your request.
The 23bt protects all your personal and financial data with 256-bit SSL encryption, in compliance with the Lei Geral de Proteção de Dados (LGPD). Your registration details, betting history, and payment data are never sold or shared with third parties for commercial purposes.
To exercise your rights as a data subject or to clarify any privacy-related questions, contact us by email contato@23bt.best. Also read our Terms and Conditions and the Responsible Gambling.
Betting should be entertainment. The 23bt provides concrete tools to help you stay in control.
Set daily, weekly, or monthly deposit limits in your account settings. The system will automatically block new deposits once you reach the limit you have chosen.
Suspend your account for 24 hours, 7 days, or 30 days with a single click. The suspension takes effect immediately — no paperwork, no additional approval required.
Access to 23bt is restricted to users aged 18 and over. We verify the identity of all users at registration. If you suspect underage use, please contact our support team immediately.